Help Center!

Last Updated: 24/12/2024

Pickmybooking is an online platform that helps people around the world plan, book and experience the perfect trip values you as our customer and recognizes that privacy is important to all of us. (“we” or “us”) understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. 

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Pickmybooing’s business partners, advertisers, sponsors or other sites to which Pickmybooking provides hyperlink(s), may be significantly different from this Privacy Policy. Accordingly, it is recommended that the User reviews the privacy statements and policies of any such third parties with whom they interact.

Please read this Policy carefully to learn about our privacy practices. This Privacy Statement explains how we collect, use, and disclose personal data when you use our platform and associated services, your rights in determining what we do with the data that we collect or hold about you and tells you how to contact us. We might amend this Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand.


What categories of personal information do we collect and why?

Personal data means any information about an individual person from which that person can be identified. It does not include data where the identity has been removed, i.e., anonymous data.

We collects information, as outlined below, to be able to offer and deliver the product(s) and services(s) chosen by the User and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

This Privacy Statement is designed to describe:

• How and what type of personal data we collect and use
• When and with whom we share your personal data
• What choices you can make about how we collect, use, and share your personal data
• How you can access and update your personal data.

We collect personal data when:

• You give us the personal data
• We collect it automatically
• We receive it from others
  
  Our Company collects, stores, and uses data to provide services to you as follows:
   
• Biographical information & identifiers: This may include your name; phone number, postal, billing, and email address; other information about yourself that you have voluntarily disclosed; unique personal identifier; online identifier; IP address; account username and password; and other similar identifiers. Data includes (for each traveler) first name, maiden name, last name, username or similar identifier, marital status, title and gender, age(s) or date(s) of birth, passport number, nationality, and country and/or state of residency.
   
• Personal information categories listed in the California customer records statute: This may include your billing and payment card information and certain information that you provide to support your travel and planning, such as a driver’s license number, passport number or trip insurance policy number.
   
• Characteristics of Protected Classifications under Applicable Law: This may include your age range, gender, and any other information about yourself that you have voluntarily disclosed. We may also collect race, ethnicity, sexual orientation, or religion where you voluntarily disclose it to us, including, for example, in the context of diversity and inclusivity disclosures you choose to make.
   
• Commercial Information: This may include information related to products or services that you have purchased or obtained, including details of your membership with Pickmybooking, purchasing and booking history, information about your travel, experience and dining plans and preferences, and any other information about your travel plans that you have voluntarily disclosed.
   
• Internet or other Electronic Network Activity Information: This may include information related to your browsing history (including pages you have visited, content reviewed, and apps reviewed), search history, and access to and use of our Services (including automatic collection of information as described in more detail in this Statement).
   
• Precise Geolocation Data: This may include the location of your Device when you have agreed to share your location information via privacy settings on your Device or, for example, if you have uploaded photos tagged with location information.
   
• Visual and Audio Information: This may include photos, reviews, forum and social posts, and videos that you may provide to us. In addition, we collect communications when you contact our customer service team, including inbound and outbound calls. 
   
• Inferences Drawn from the Above: We may generate inferences based on the above categories of personal information.
   
• Sensitive Personal Information: The following categories are considered “sensitive personal information” under certain privacy laws: precise geolocation data, race, ethnicity, sexual orientation, religion, driver’s license number, or passport number. To the extent that we use or disclose any “sensitive personal information” or “sensitive data”, as those terms are defined in applicable privacy laws, we do not use or disclose the sensitive personal information for the purpose of inferring characteristics about you or for any purpose other than limited permissible purposes, such as providing our Services and verifying, maintaining the quality of, and improving our Services.
   
• Contact Data includes billing address, delivery address, email address, and telephone numbers.
   
• Financial Data includes bank account and payment card details.
   
• Transportation Data includes details relating to or necessary for providing products and services you desire or have purchased from us, such as travel dates, destination, trip type (e.g., pleasure, adventure, business), and booking and/or tour operators.
• Technical Data includes the Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site.
   
• Profile Data includes purchases or orders made by you, as well as your interests, preferences, feedback, and survey responses.
   
• Usage Data includes information about how you use our Site and Services.
   
• Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties and your communication preferences. It also includes noting conversations we have had with you in person and/or communications you sent to us. This helps us manage our relationship with you and ensures you only receive relevant and timely communications from us.
•  

If you need to get in touch with our customer service team, contact your Trip Provider through us, or reach out to us in a different way (such as social media or via a chatbot) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had of the service. When you write a review on the Pickmybooking.com platform, we’ll collect any information you’ve included, along with your first name and avatar (if you choose one).

There are other instances where you’ll provide us with information, as well. For example, if you’re browsing with your mobile device, you can decide to allow Pickmybooking.com to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location or making other recommendations.

When you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings there. This saved data can be used to help you plan and manage future Trip Reservations or personalised recommendations or benefit from other features only available to account holders (such as incentives or other benefits).

When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal data. We also collect such personal data through automated technology such as cookies placed on your browser (with your consent where applicable) when you visit our sites or download and use our apps. We also receive personal data from affiliated companies within Pickmybooking Group, as well as business partners and other third parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

You can also choose to add details from your identification documents to your user accounts, so that you don’t have to submit this information for each individual Trip Reservation.

We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.
We collect and use each category of personal information for the following business and commercial purposes. We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in the Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, suppose we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you. In that case, we treat the combined data as personal data that will be used per this privacy policy.

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us.

Your personal data may be shared for several purposes, including to help you book your travel/vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information to you on products and services or enable you to communicate with travel providers and/or property owners).

Pickmybooking uses the personal information collected from the User for the following purposes:

To Book a Service:-

Names, addresses, phone numbers and age details are shared with related service providers, including airlines, hotels, or bus services to provide reservation and booking to the customers or travelers.

To Send Promotional Offers :-

Pickmybooking uses details like mobile numbers and e-mail Id for sending information about any promotional offers. Pickmybooking often sponsors promotions and lucky draws to give Users an opportunity to win discounts on travel or other prizes. This service is optional and the User can always unsubscribe this service to avoid receipt of such emails.

Member Registration:-

If the User opts to be a registered member of the Website, information like name, address, telephone number, e-mail address, a unique login name and password are asked. This information is collected on the registration form for various purposes such as:

1. User recognition;
2. To make the travel reservations;
3. To let Pickmybooking connect with the User for customer service purposes, if necessary;
4. To confirm the new member registration and consequent booking;
5. To contact the User in order to meet any specific needs; and
6. To improve Pickmybooking's products and services.

Surveys:-

Pickmybooking identifies the importance of its valuable customers’ opinion. Pickmybooking often conducts surveys and uses personal identification information to invite its regular customers for taking part in the surveys. Taking part in these surveys shall always be the Customer’s discretion. Typically, Pickmybooking conducts the surveys to know about the customer’s experiences with Pickmybooking.com and to make the Website, mobile site and mobile app more user-friendly for its members. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Safeguard Sensitive Information:-

At Pickmybooking, we don’t store or save sensitive user information regarding Credit/Debit cards and Net Banking details.

Platform Usage and Booking Purposes – also including to:

• Facilitate your booking, verify your identity, and for travel insurance purposes.
• Book the requested travel (such as flights, cars, cruises, activities, and hotels) or enable vacation booking.
• Provide services related to the booking and/or account.
• Create, maintain, and update user accounts on our platform and authenticate you as a user.
• Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Pickmybooking Group’s platform and services, and as otherwise described in this Privacy Statement.
• Enable and facilitate acceptance and processing of payments (such as collecting or validating your payment details for our various payment models to hold a reservation, secure a booking, enable a travel partner to check the validity of your bank card, expedite the check-out process, or deal with any fee, charge, payment or refund that applies), coupons, and other transactions.
• Administer loyalty and rewards programs.
• Collect and enable booking-related reviews.
• Help you to use our services faster and more easily through features such as the ability to sign in using your account within the online services and sites of some of the Pickmybooking Group brands.
• Communications and Customer Service Purposes – including to:
  • Respond to your questions, requests for information, and process information choices.
  • Enable communication between you and travel suppliers (such as hotels and vacation property owners).
  • Contact you (e.g. by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information such as travel booking confirmations and updates, emergency notifications, or for other purposes as described in this Privacy Statement.
• Marketing Purposes – including to:
  • Contact you (such as by text message, email, phone calls, mail, in-app messaging, push notifications, or messages on other communication platforms) for marketing purposes.
  • Analyze information such as browsing and/or purchase history and use the result to optimize advertising and marketing in accordance with your interests and preferences.
  • Measure and analyze the effectiveness of our marketing and promotions.
  • Administer promotions like contests, sweepstakes, and similar giveaways.
  • Deliver targeted advertising and advertising based on your profile.
• Market Research, Analytics, and Training Purposes to improve our Services – including to:
  • Conduct surveys, market research, and data analytics.
  • Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
  • Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement.
  • Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible.
• Security and Compliance Purposes – including to:
  • Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
  • Comply with applicable laws (including tax data sharing laws and obligations), protect our and our users’ rights and interests, defend ourselves, and respond to law enforcement, courts, governments, public bodies, other legal authorities, and requests that are part of a legal process.
  • Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other due diligence laws and requirements.
    Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people travelling with you and any preferences you might have for your Trip (such as dietary or accessibility requirements). In some cases you may also be able to check-in online with the Trip Provider, for which we will ask you to share passport information or a driving licence and signatures.
    
     

Information Collected and Processed
When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalized and relevant way. Some information we collect passively, for example, with our servers or with cookies or other similar tracking technologies. Some information we collect from different sources, including from you, affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party website or when you visit third-party websites via our Services, those third-party websites may share information with us about your use of their service. Any information that we receive from third-party websites may be combined with the information provided by you.

Information processed may include the following:

• Contact information, including name, phone number, and postal and email addresses (both hashed and unhashed)
• Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address)
• Documentation to support travel and planning
• Username and password
• Details relating to your membership with Pickmybooking
• Photos, reviews, forum and social posts, and videos you may have provided to us
• Geolocation information
• Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers)
• Online activity, including pages you have visited, content reviewed, and apps reviewed
• Other information about yourself that you have voluntarily disclosed
• Purchasing and booking history
• Information about your travel, experience and dining plans and preferences
• Communications when you contact our customer service team, including inbound and outbound calls
• Information that you have provided to other third party companies for the purposes of logging in to social media. This includes publicly available information, such as name, age-range as well as email addresses.

We may also collect – in instances where you have provided it – information about other travellers or guests, including their email address and other travel, dining or experience-related information. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information (as described in this Statement).

In addition to the categories noted above, we may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information.

Information Uses and Purposes
To the extent possible, we want to provide you with relevant content and a tailored experience when you use our Services, and we use information about you to do that, including in the following ways:

Registration, membership, and other contracts

• Register and manage your account, including to allow you access to and use of our Services
• Facilitate your bookings
• Process payments or credits
• Offer you promotional programs that may include competitions, gift cards, rewards, cash back, and discounts

Improve our Services

• Use your information for analytical purposes and to enable us to improve our Services
• Provide you with a tailored/optimized experience by grouping users based on, for example, usage, interests and demographics
• Send you survey, market research invitations, or panel interviews for analytics purposes

Personalization and customization

• Notify you about special offers and products or services available from us, our affiliates, or our partners that may be of interest to you
• Tailor your experience, including by making inferences about your interests and preferences based on your activity and customize the ads shown to you both on and off our website

Communication

• Communicate with you or facilitate communication between you and our partners and/or affiliates
• Conduct, monitor and record your calls or interactions with us; for example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails
• Host your reviews, forum posts, photos, videos, and other content
• Respond to your questions and comments

Legal Compliance

• Resolve disputes or troubleshoot problems
• Prevent fraud and other potentially prohibited or unlawful activities
• Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights
• Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce any applicable terms of service

Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.

Information Sharing
In order to provide some of our Services and processing activities, we use service providers and may need to make available each category of information that we collect to these service providers, and certain other third parties, including our group of companies, in the following circumstances:

Our Group of Companies. We may share information with certain companies in our corporate family so we can provide you with information about products and services, both travel-related and others, which might interest you and to provide payment services. This sharing also allows us to better understand how you interact with the websites, apps and services of our group companies.

• Suppliers. We may share information with certain suppliers used to facilitate our Services, including where relevant to help with transactions.
• Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payment for products or services you may purchase on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy, and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.
• Social Media Websites. When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites.

Advertising Networks. We sometimes collect and share information about your interests with advertising networks and data aggregators. 

• Fraud Detection Companies. Third parties may assist us by providing us with their fraud detection technologies.
• Trusted third parties. Third parties may also assist us in collecting information by, for example, operating features of our website or facilitating the delivery of online advertising tailored to your interests. We may share audience segments and other information, such as hashed email addresses, with third parties that use that information for tailored advertising to you. Other third parties may also provide us with their content and contract generation, management, and hosting tools. Third parties may only collect or access information as needed to perform their permitted functions. If and to the extent these third parties only assist us to perform our processing operations, we have bound them contractually to only act on our behalf as so-called data processors.

Certain Device operating system versions permit you to opt out of certain types of information sharing, including to certain advertising networks. You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares location information. Please check your Device settings if you want to limit such tracking. However, turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

• To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
• To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Pickmybooking.com, our customers, or others; and in connection with our Terms of Use and other agreements.
• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
   

Information Choices
You have options with respect to the processing and use of your information by us. You can access, update, and even close your account by visiting the “Member Profile” section on our website or app. In addition, you can do the following:

• Choose the way we communicate with you.
• Choose not to provide us with certain information, although it may be needed to take advantage of certain features offered on our websites.
• Prevent the collection of certain geolocation information (e.g. by switching off location services for our app in the settings of your phone), but note that turning off location sharing may affect certain features of our Services.
• Close your account directly from within your Member Profile. Note that if you close your account, we will deactivate your account and remove your profile information from active view. We may retain some information associated with your account (including past transactions) for internal purposes including backups, fraud prevention, dispute resolution, investigations, our own legitimate business interests, and legal compliance for the period necessary to fulfil the purposes outlined in this Statement.
• As a registered member, you can modify your marketing subscriptions, including email subscription choices, at any time, within your member settings.
• Unsubscribe from promotional messages, including emails with travel-related opportunities, in any such email we send.
   

Information on Children

Our Services are not intended for children, which we consider to be individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or when processing data on the basis of a contract, the age of legal capacity to enter into the agreement.

We will only collect or process information belonging to children under very limited circumstances. We might need to collect personal information belonging to children as part of our Service if, for example, the personal information is required as part of a travel-related reservation. We will only collect personal information belonging to children if it is provided by and with consent of a parent or guardian. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian, we will delete the personal information.

Information Transfers

We offer our Services to users located in many different jurisdictions. If we transfer your information to other countries, we will use and protect that information as described in this Statement and in accordance with applicable law.

Information Security

We have implemented appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific personnel to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.

Information Deletion and Retention

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.

Information from Cookies

We want your access to our Services to be as easy, efficient, and useful as possible. To help us do this, we use cookies and similar technologies to improve your experience, to enhance website security, and to show you relevant advertising.

Information on Statement Changes

We may update this Statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.

Automated technologies or interactions
As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

Our Use of Artificial Intelligence

We use artificial intelligence and machine learning for various purposes to deliver our platform and associated services. We may use your personal data for the following purposes:

• To enhance your user experience;
• To determine the sort order you see on our site;
• To interact with you, answer your questions and help you and your friends plan a trip (through our chatbot and virtual travel agent/assistant);
• To personalize your search on our site, suggest relevant personalized filters, pre-populate search criteria and provide destinations, property, restaurant or activity recommendations based on your profile, preferences, interactions, anticipated and unexpected real-time local events, weather forecast, flight delays or cancellations;
• For pricing, price insights and alerts, including direct price setting and/or margin adjustments;
• To screen the content you upload on our site (e.g. images of your properties) to ensure they meet our quality or formatting requirements, and to identify relevant amenities included in your listing;
• To screen the reviews and feedback you share with us to ensure they do not contain identifiable personal data or to assess customer satisfaction;
• To provide you with summaries of property reviews and articles from our Help Center;
• To keep our site safe by preventing and detecting any kind of fraud at a transaction level, listing level, user level, among others, including any breach of our terms and conditions or other fraudulent activities;
• To display your language and dialects within our virtual agents’ experience;
• To enrich other applications such as embeddings;
• For auto-moderation purposes, including approving/rejecting the display/storage of specific elements in our systems;
• For insurance transactions, including all types of insured products that we offer;
• To optimise our positioning or redirect travellers to our websites;
• To generate any kind of new content, generally text, such as text summarisation, translation or text suggestions;
• To provide security governance;
• To improve our efficiency and productivity, for example, tools that create summaries/documentation from existing files;
• To detect anomalies, for example, finding elements that don’t match an existing trend;
• To focus on improving/categorizing/displaying images more effectively;
• To analyse and help resolve claims, complaints, disputes, payment settlements.

Automated decisions may be made by putting your personal data into a system and the decision is calculated using automatic processes.

We will rely on our legitimate interest to keep our site safe and to enhance your user experience. We will not engage in automated decision-making that involves a decision with legal or similarly significant effects solely based on automated processing of personal data, unless:

• you explicitly consented to the processing,
• the processing is necessary for entering into a contract, or for its performance, or
• when otherwise authorized by applicable law.

You may have rights in relation to automated decision making, including:

• the ability to request a manual decision-making process instead, or
• contest a decision based solely on automated processing.
  
  Information from third parties

We may receive information about you from third parties as set out below:

• Analytics providers such as Google
• Advertising networks such as Facebook
• Search information advertising providers such as Google AdWords
   

International Data Transfer

The personal data we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Such cross-border transfer of your personal data is necessary for us to service your transaction with us, and for the other purposes outlined in this Privacy Statement.

How will we use your data

We collect your data so that we can:

• Deliver our Services and support or carry out the transactions you have requested.
• Handle your support tickets related to the Services;
• Send communications to you, including information about your transaction status, notifications about order confirmations, specific products and services, events, promotional offers, and surveys;
• Facilitate your use of our website and online chat forums, including blogs, podcasts, resources, and webinars;
• Offer Live Chat assistance to respond to your online inquiries;
• Facilitate communications with our business partners;
• Customize, analyze, and improve our Services (including the content and advertisements on our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications, and relationship with you;
• Better understand our customers and online users based on interests and interactions with our website;
• Personalize website content, Ads content and implement your preferences;
• Enforce our conditions of sale, website terms, and separate contracts (if applicable) with you;
• Prevent fraud and other prohibited or illegal activities;
• Protect the security or integrity of our website, our businesses, and our Services; or
• Perform other functions or serve other purposes as disclosed at the collection point or as required or permitted by law.

How do we store your data

We implement a variety of security measures to maintain the safety of personal data when a user enters, submits, or accesses their personal data when we retain that information, and when we transmit that information to third parties as permitted under this privacy policy.

If you use your credit or debit card to purchase a policy through us, the payment information is transmitted directly to the Bank.

Due to the open nature of communication through the Internet, we cannot guarantee that communications between you and Pickmybooking, or between Pickmybookingand the government to which you ask us to submit your information, will be free from unauthorized access by third parties, nor that third parties will not be able to circumvent the safeguards we have put in place. We cannot absolutely guarantee the security of any information that is disclosed or transmitted online.

Sharing or disclosing personal information

Except as described in this privacy statement, we will not disclose your personal information to a third party without your prior consent and as permitted under applicable laws. We do not sell (or exchange) your personal information for monetary compensation.

We may also use and/or share your Personal Information with third party vendors (including Google) and service providers under contract with us who help with our business operations. These companies are authorized to use your personal information only as necessary to provide these services to us. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential. These services may include:

• Supplying travel-related services like travel insurance, car rental, hotel booking, tour booking, flight booking, and travel sim.
• Providing customer service
• Sending marketing communications (subject only to your express consent)

In certain situations, Pickmybooking may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law when we believe in good faith that disclosure is necessary to protect the rights or property of Pickmybooking, clients, or our customers, including enforcing the terms governing your use of the services, protecting your safety or the safety of others, investigating fraud, or responding to a government request.

In addition to any sharing described in the privacy statement for the product or service you use, Pickmybooking may share or disclose personal information with other Pickmybooking-controlled subsidiaries and affiliates.

We will keep your personal data on our records for as long as we have an ongoing legitimate business need to do so or until you delete or modify your information. This includes providing you with a service you have requested from us or complying with applicable legal, tax, or accounting requirements. It also includes keeping your data for so long as there is any possibility that you or we may wish to bring a legal claim concerning our services or where we are required to keep your data for legal and regulatory reasons. Please get in touch with us using the contact details provided under the “Contact Us” section should you require further information on our record retention procedures.

Your rights and controlling your personal data

Subject to applicable laws, you may have certain choices available regarding your information.

• Account Information. You may access certain information and delete or modify it by accessing and editing your account profile.
• Marketing Emails. Subject to applicable laws, we may send you marketing emails. To opt-out, you may click on the “unsubscribe” link in such emails. Please note that we may still send you transactional communications, such as about the status of your travel visa, even if you opt out of marketing emails.
• Cookies & Analytics. You can opt out of certain cookie-related and analytics processing by following the instructions in this Policy.

Exercising your rights

Before we process any request, we may request personal data to verify your identity where allowed by law and to verify any new or corrected information you may provide. You will not usually have to pay a fee to access your personal data (or exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Use our Contact Us form to exercise your rights regarding your personal data or to ask us about our collection and processing of your personal data.

Cookie statement

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org. You can set your browser not to accept cookies; however, in a few cases, some of our website features may not function.

Please note that if you clear your cookies or use a different browser or device, you will be asked again to consent to use cookies and/or interest-based advertising, which may require you to reset your choices.

Whenever you use our online services or apps, we use cookies and other online tracking technologies (which we’ll also refer to as 'cookies' for the purpose of this Cookie Statement).

Cookies can be used in various ways, including to make the Pickmybooking website work, to analyse traffic, or for advertising purposes.
What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.

These cookies store information about the content you view and interact with, in order to remember your preferences and settings or analyse how you use online services.

Cookies are divided into ‘first party’ and ‘third party’:

• First party cookies are the cookies served by the owner of the domain – in our case that’s Pickmybooking.com. Any cookie we place ourselves is a ‘first party cookie’.
• Third party cookies are cookies placed on our domains by trusted partners that we’ve chosen to allow to do so. These can be social media partners, advertising partners, security providers and more.

And they can be either ‘session cookies’ or ‘permanent cookies’:

• Session cookies only exist until you close your browser, ending what is called your ‘session’. They are then deleted.
• Permanent cookies have a range of different lifespans and stay on your device after the browser is closed. On the Pickmybooking.com platform, we try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan. However, for security reasons, or in other exceptional circumstances, we might sometimes need to give a cookie a longer lifespan.

Web browser cookies may store information such as your IP address or another identifier, your browser type, and information about the content you view and interact with on digital services. By storing this information, web browser cookies can remember your preferences and settings for online services and analyse how you use them.

Alongside cookies, we also use tracking technologies that are very similar. Our website, emails and mobile apps may contain small transparent image files or lines of code that record how you interact with them. These include ‘web beacons’, ‘scripts’, ‘tracking URLs’ or ‘software development kits’ (known as SDKs):

• Web beacons have a lot of different names. They might also be known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1x1 GIFs or clear GIFs.

  In short, these beacons are a tiny graphic image of just one pixel that can be delivered to your device as part of a web page request, in an app, an advertisement or an HTML email message.

  They can be used to retrieve information from your device, such as your device type or operating system, your IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie.

• Scripts are small computer programs embedded within our web pages that give those pages a wide variety of extra functionality. Scripts make it possible for the website to function properly. For example, scripts power certain security features and enable basic interactive features on our website.

  Scripts can also be used for analytical or advertising purposes. For example, a script can collect information about how you use our website, such as which pages you visit or what you search for.

• Tracking URLs are links with a unique identifier in them. These are used to track which website brought you to the Pickmybooking.com website or app you’re using. An example would be if you click through from a social media page, search engine or one of our affiliate partners’ websites.

• Software Development Kits (SDKs) are part of our apps’ source code and unlike browser cookies, SDK data is stored in the app storage.

  They’re used to analyse how the apps are being used or to send personalised push notifications. To do this, they record unique identifiers associated with your device, like device ID and IP address, as well as your in-app activity and your network location.

All these tracking technologies are referred to as ‘cookies’ here in this Cookie Statement.

How are cookies used?

Cookies are used to collect information, including:

• IP address
• Device ID
• Viewed pages
• Browser type
• Browsing information
• Operating system
• Internet service provider
• Timestamp
• Whether you have responded to an advertisement
• A referring URL
• Features used or activities engaged in on the website/apps

They allow you to be recognised as the same user across the pages of a website, across devices, between websites or when you use our apps. When it comes to purpose, they are divided into three categories – functional cookies, analytical cookies and marketing cookies.

Functional cookies

These are cookies required for our websites and apps to function and they must be enabled in order for you to use our services.

Functional cookies are used to create technologically advanced, user-friendly websites and apps that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features.

More specifically, these cookies:

• Enable our website and apps to work properly, so you can create an account, sign in, and manage your bookings.
• Remember your selected currency and language settings, your past searches and other preferences to help you use our website and apps efficiently and effectively.
• Remember your registration information, so that you don’t have to retype your login credentials each time you visit our website or app. (Don’t worry, passwords will always be encrypted.)

Analytical cookies

These cookies measure and track how our website and apps are used. We use this information to improve our website, apps and services.

More specifically, these cookies:

• Help us understand how visitors and customers like you use Pickmybooking.com and our apps.
• Help improve our website, apps, and communications to make sure we're interesting and relevant.
• Allow us to find out what works and what doesn't on our website and apps.
• Help us understand the effectiveness of advertisements and communications.
• Teach us how users interact with our website or apps after they have been shown an online advertisement, including advertisements on third-party websites.
• Enable our business partners to learn whether or not their customers make use of any accommodation offers integrated into their websites.

The data we gather through these cookies can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information. It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields.

Marketing cookies

These cookies are used by Pickmybooking.com and our trusted partners to gather information about you over time, across multiple websites, applications, or other platforms.

Marketing cookies help us to decide which products, services and interest-based advertisements to show you, both on and off our website and apps.

More specifically, these cookies:

• Categorise you into a certain interest profile, for instance, on the basis of the websites you visit and your click behaviour. We use these profiles to display personalised content (such as travel ideas or specific accommodations) on Pickmybooking.com and other websites.

  Retargeting ads can be shown to you both before and after you leave Pickmybooking.com, as their purpose is to encourage you to browse or return to our website. You might see these ads on websites, in apps or in emails.

• Integrate social media into our website and apps. This allows you to like or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat and LinkedIn.

  These ‘like’ and ‘share’ buttons work using pieces of code from the individual social media providers, allowing third party cookies to be placed on your device.

  These cookies can be purely functional, but they can also be used to keep track of which websites you visit from their network, to build a profile of your online browsing behaviour and to show you personalised ads. This profile will be partly built using comparable information the providers receive from your visits to other websites in their network.

   

We work with trusted third parties to collect data. We may also sometimes share information with these third parties, such as your email address or phone number. These third parties might link your data to other information they collect to create custom audiences or deliver targeted ads. 
 

Other tracking technologies

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Presently, the only third-party analytics service provider we use is Google Analytics. While Google Analytics may collect personal data to derive the information that it shows to us, we cannot view Google Analytics information identifiable to you.

Privacy policies of other websites

Our website may include links and connections to third-party websites, products, and services and so-called community plug-ins of third parties (such as Facebook, Instagram, LinkedIn, YouTube, and Twitter). Third-party plug-ins integrated into the Pickmybooking website are loaded from third-party servers, and thus the third party may install their own cookies on the user’s device. Your interactions with those third parties and applications offered on our website are subject to such third parties' privacy policies or notices. We recommend that you familiarize yourself with those third-party privacy policies or notices.

Security

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal data that we collect and process.

Our cybersecurity team develops and deploys technical security controls and measures to ensure responsible personal data collection, storage, and sharing that is proportionate to the personal data’s level of confidentiality or sensitivity. We take efforts to continuously implement and update security measures to protect your personal data from unauthorized access, loss, destruction, or alteration. We hold our data-handling partners to equally high standards.

We have management and approval mechanisms for employees who may have access to your information and provide regular information security training for employees.

Minors

Our website and mobile application are not directed at minors (as defined in applicable data protection laws) and we cannot distinguish the age of persons who access and use these. If a minor has provided us with personal data without parental or guardian consent, the parent or guardian should contact us. If we become aware that personal data has been collected from a minor without parental or guardian consent, we will terminate the minor’s account, where that minor has an account with us.

The limited circumstances we might need to collect the personal data of minors include as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). When processing personal data of minors, we strictly adhere to the principles of legality, necessity, clear purpose, openness, transparency, and security, and we take strict measures to protect such data.

If you have any questions or concerns regarding our protection of minors’ personal data, or if you (in your capacity as the parent or guardian of the minor) wish to delete or correct the personal data of minors, please contact us.

Record Retention

We will retain your personal data in accordance with all applicable Privacy Statement, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal data if we intend to use it for analytical purposes or trend analysis over longer periods of time.

When we delete your personal data, we use industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal data in backup systems to protect our systems from malicious loss. This personal data is inaccessible unless restored, and all unnecessary personal data will be deleted upon restoration.

The criteria we use to determine our retention periods include:

• The duration of our relationship with you, including any open accounts you may have with Pickmybooking, or recent bookings or other transactions you have made on our platform
• Whether we have a legal obligation related to your personal data, such as laws requiring us to keep records of your transactions with us
• Whether there are any current and relevant legal obligations affecting how long we will keep your personal data, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations
• Whether your personal data is needed for secure backups of our systems
   

Contact us
If you have any questions about our company’s privacy policy or the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us: support@pickmybooking.com